Terms & Conditions
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
GENERAL TERMS AND CONDITIONS
This site is owned and operated by Nicole Hepburn, t/a Nurtured Baby, 69 Cameron Street, Stonehaven AB39 2HE. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at email@example.com or 07981363684.
1 The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
1 2 Ownership of rights
All rights, including copyright, in this website are owned by, used with permission by or licensed to Nurtured Baby. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3 Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
4 Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
6 Ordering errors
You are able to correct errors on your order up to the point on which you click on “confirm order” during “Step 3 of 3” of the checkout process.
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates where applicable and are correct at the time of entering information.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
8 Payment terms
Your order is not complete until payment is received in full, including any relevant delivery charge. All online orders must be paid for through the store checkout before goods will be shipped. If payment is later returned by your bank, card issuer or PayPal, ownership of goods returns to Nurtured Baby. This does not affect any other rights we may have.
9 Delivery charges .
Delivery charges vary according to the type and weight of goods ordered and cannot be refunded
10.1: Our delivery charges are set out during the check out process, and are based on the total weight of the order as follows:
10.1.1: Shipping is based on current Royal Mail tariffs.
10.1.3: Shipping outwith United Kingdom
We can arrange shipping to areas outwith the United Kingdom. Please contact us before ordering.
10.2: You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
10.3: We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. The address for shipping should match the billing address otherwise the order may be refused or delayed. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
10.4: You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
11 Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
12 Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
13 Cancellation rights and Returns Policy
13.1: Consumer Protection (Distance Selling) Regulations 2000:
In line with the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order (with the exception of any made to order items) for a full refund, within 7 days. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract. You are however responsible for the cost and risk of loss or damage when returning the goods.
13.2: Returning your item:
If you wish to cancel your order then we will accept them back, unopened, unworn/ unwashed and in fully saleable condition within 7 working days, and you will receive a full refund. Returns are to be sent to our published contact address.
Nappies and other hygene/sanitary products will not be valid for refund if these items have been opened or used.
13.4: Returning a Faulty Item:
Very occasionally you may experience a fault with your item, and as long as you are able to provide proof of purchase, the faulty item may be returned to us for a refund or exchange.
13.5: How do I return an item?
You are responsible for the return postage and package costs unless an item is faulty or was received in error, and it is always strongly recommended that you get a certificate of posting (these are free of charge) from the Post Office, as should the items not reach us you will be able to claim compensation from Royal Mail. We will not be able to refund/replace items should they fail to reach us.
13.6: Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
14 Cancellation by us
We reserve the right to cancel the contract between us if:
14.1.1: we have insufficient stock to deliver the goods you have ordered; or
14.1.2: we do not deliver to your area; or
14.1.3: one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2: If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
15.1: If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us of he problem in writing at our contact address within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
15.1.1: to make good any shortage or non-delivery; 15.1.2 : to replace or repair any goods that are damaged or defective; or 15.1.3: to refund to you the amount paid by you for the goods in question in whatever way we choose.
15.2: Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract
15.3: You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
15.4: Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address as stated above, and all notices from us to you will be displayed on our website from to time.
17 Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
18 Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21 Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.